Do I need to install anything?
No. Autorespondedor runs in the cloud. You just create your account, link your WhatsApp number by scanning a QR code, and you're set.
Frequently asked questions
Can I work as a team?
Yes. Invite your agents by email, assign conversations, and everyone works from a shared real-time inbox.
What does the AI do?
It replies automatically from your knowledge base (RAG) or suggests answers to the agent. You pick the mode, and it can always hand off to a human.
What does the free plan include?
One WhatsApp number plus Telegram, website chat and forms; two people on the shared inbox; 1,000 contacts and 1,000 messages a month; chatbots with 50+ templates; the visual automation designer and its five recipes; the booking agenda with reminders; satisfaction surveys and metrics; and 50 AI replies a month. When you sign up you get 14 days with everything included, then the account moves to the free plan on its own — nothing is deleted and nothing is locked, only the limits change. No credit card at any point.
Can I send campaigns?
Yes — to segments of your contacts, with paced sending to protect your number and full opt-out handling.
Is there an API to integrate?
Yes — a REST API documented with OpenAPI and signed outbound webhooks to connect your systems, Zapier, Make or your CRM.
How is it billed?
Monthly subscription per plan. There's a free-forever plan and a 14-day full-AI trial; switch or cancel anytime.
Is it for customer support and sales?
Yes. Autorespondedor is built for support, sales, e-commerce, bookings and agency teams that serve customers over WhatsApp and need to do it professionally and measurably.
Can I use AI-powered chatbots?
Yes. You combine no-code chatbots (visual flows) with an AI assistant that answers from your knowledge base. The AI can reply on its own or suggest answers to the agent, and can always hand off to a human.
Can multiple agents handle the same number?
Yes. Several agents work the same WhatsApp from a shared real-time inbox, with conversation assignment, internal notes and roles — no passing the phone around.
Is it only for WhatsApp?
No. WhatsApp, Telegram, your own website chat, your forms, email and MercadoLibre questions all land in the same inbox, with the same chatbot and the same AI behind them. Each connection can also have its own bot, its own assistant and its own opening hours.
How do you design a marketing automation campaign?
With a visual designer: you drag blocks —messages, questions, conditions, tags and waits of hours or days— and join them with lines, like a diagram. Waits live in the database, so they happen with the browser closed, and they respect your business hours: if a wait ends at 3 a.m., the message goes out when you open. And you never start blank: there are five complete recipes —welcome, abandoned cart, win-back, post-sale and lead capture— each with its goal, its entry points and its QR code.
What metrics can I see?
What share of conversations the bot resolved and how many ended with a person, which channel each customer came in through, how far each campaign is from its goal, this month compared with last, and the per-agent breakdown —conversations handled, time to first reply and satisfaction score—. Plus the real cost of the AI, recorded call by call.